All Categories

Questions about Purchasing Eyewear

All orders placed between 12/1/2024 and 1/1/2025 have been extended for returns till 1/9/2025. Time has been extended only. Item must be in original new condition. Orders returned during this period must not arrive any later than 5pm on 1/9/2025. Items received after this date that were delayed as a result of the actions or omissions of third parties, including postal organizations, may be accepted at our discretion. However, we advise that you allow at least 5 working days for returns to reach us. All terms and conditions apply as above.
Our online store carries dozens of brands of designer discount eyeglasses and designer discount sunglasses. A list of all the sunglasses brands we carry can be found by clicking this link. The eyeglasses brands we carry can be found by clicking this link. All merchandise we sell is 100% brand new and authentic.
All designer sunglasses and eyeglasses that we sell are Guaranteed 100% brand new , defect free and Authentic
If you are not happy with your purchase for any reason, EyewearUS.com will accept returns of merchandise purchased within 14 days of delivery of item. All items which are returned will be subject to an inspection. If an item is found altered with, used or physically damaged it will not be accepted for return. Please contact us at [email protected] to inform us that you will be returning the item and you will be issued a RMA # (Return Merchandise Authorization Number) which you will include in your package. All returned items must be sent via any Insured Carrier for shipment with Signature Confirmation. We cannot be responsible for items that are lost in the mail on the way back to our facility.

Please write your name, address, email address and order number on a separate piece of paper.
Send this information in the package to the following address:

EyewearUS.com
RETURNS DEPARTMENT
1070 Route 34, Ste H, Unit 114
Matawan , New York 07747

Refunds will be issued within 10 business days from receipt of the item and will be subject to a 20% restocking fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon return.
There are no refunds or returns on Clearance Items Purchases.
Shopping online for designer eyeglasses and sunglasses can be difficult. You may not have tried on this particular pair and wish to exchange it for an alternate style or color. Just send the merchandise back within 14 days along with a short note explaining which item you want to replace with , and we will happily make all the necessary arrangements. If you paid with a credit card we will bill your card for the difference in price or credit your card if there is a credit due. Please keep in mind shipping fees will be charged once again for the reshipment.

Please write your name, address, email address and order number on a separate piece of paper.
Send this information in the package to the following address:

EyewearUS.com
EXCHANGES DEPARTMENT
1070 Route 34, Ste H, Unit 114
Matawan , New York 07747

All exchanges are subject to a 20% exchange fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon exchange.
  • Personal Check
  • International Money Order
  • Money Order
  • Cashiers Check
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Zelle
  • Money Gram
  • Bank Wire
  • Payoneer
    • No sorry, since we are updating our site with new products daily, we are unable to print a catalog.
    You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.
    If you decide to cancel your order before we ship your item, you will be charged a 20% cancellation fee. Shipping costs of course, will be refunded completely. There is a reason as to why this policy exists. Once you place your order online, the order gets assigned to ship by one of our vendor stores. We not allowed to stop the order once it's assigned to the store.
    If you decide to cancel your layaway order before it's fully paid in full, you will be refunded all payments except for the initial payment of $25. There is a reason as to why this policy exists. Once you place your down payment we order the item from the manufacturer, and hold it for you for final payment. Since you are not going to complete the final payment, we will be forced to keep the frame for our stock.
    We do our best to keep our international customers happy. All items that are shipped across borders are shipped with the United States Postal Service. The merchandise invoices are MARKED AS GIFT so that there are NO CUSTOMS FEES , NO DUTIES and NO TAXES.
    We under no circumstances cannot be held accountable for merchandise damaged by a third party optical store. If your local optometrist damages our merchandise in an attempt to install a lens, we take no responsibility.
    Shipping companies such as USPS are not perfect. They do tend to lose boxes from time to time. Rest assure that if your item is shipped and the item is not delivered, we will open a claim with the carrier and recover any monies that are due. We will then go ahead and reship a replacement.
    All items over $150 are shipped with signature confirmation. If you are not home when the package is delivered or you decide to reject your package and do not pick it up from the shipping carrier, your order will be considered to be a return. Additionally your account will be debited for the return costs associated with the package. Refunds will be issued within 10 business days from receipt of the item and will be subject to a 20% restocking fee. Shipping costs will not be refunded. If you opted for Free Shipping keep in mind shipping costs will be deducted from your order upon return.
    Issues with shipments must be brought to our attention within a reasonable amount of time so that they can be handeled. Most shipping carriers will not open a claim if the claim is not brought to their attention within 45 days. We take the same position. If an issue is not brought to our attention within 45 days of the expected delivery date, we cannot help you resolve your problem.
    Issues with credit card declination are usually resolved quickly. We will rerun the credit card for a period of three business days to resolve this issue. If the credit card is rerun three times and continues to decline, we will cancell the order
    Allow 72 BUSINESS Hours to process all orders received . Then we shall ship your order with the specified method of shipping that you purchased.
    All designer sunglasses and eyeglasses that we sell are Guaranteed 100% brand new , defect free and Authentic. All merchandise comes with exactly what it would come with had you purchased the item from a local optical store. Sometimes however, mistakes and issues can occur. We will replace any item that you received that is damaged with a brand new one. If you choose to send it back and not accept the replacement, we will consider it a standard return.